With that being said, could you be doing things related to emails that are making your employees miserable without knowing it?
If so, this could be damaging to your employee retention rate and could be the reason behind high turnover. We are here to tell you some of the things you are doing that your employees hate, unbeknownst to you.
Email Practices to Discontinue
Sending too many emails
The burden of emails continues to get heavier and heavier for office employees, and sometimes it is too much. According to Forbes, there are approximately 90 billion business emails sent out each day, and about half of each worker’s day is spent using email.
In addition to that, 39% of users report sending, receiving, and checking emails during their personal time, outside of work hours. While those statistics alone are scary – they get worse.
The average worker receives an average of 78 work-related emails a day and will send 37, bringing the average total (sent and received) to 115 per day. Furthermore, the average employee will check their email 36 times an hour – which equates to 288 times each day.
The bad thing about that is that it takes employees approximately 16 minutes to refocus on whatever task they were working on prior to that after appropriately handling a given email. This high volume of emails can be overwhelming for any employee.
With that being said, it is important for you as the employer to cut down on unnecessary email correspondence to avoid adding to this problem and stressing out employees.
Sending forwarded conversations
It is becoming more and more common to simply forward along conversations to additional employees to “loop them in” on an issue or topic and gain their insight.
The problem with this is that it can be time consuming, confusing, and frustrating to have to dig through the entirety of a lengthy trend to get up to speed on what is even going on. Sending a long chain telling someone to “see below” can result in much wasted time and irritation.
In order to cut down on this, if you must forward along a previous exchange or thread, be sure to quickly summarize the chain to avoid lengthy digging and “catch-up”.
Using email as a catchall
Forbes reports that only one in three emails proves to be essential for work. That is because it has come to a point where email is used for everything
– sharing a link or document, sending a one word response, sharing company news, or inviting employees to an event.
This amount of emails can add up quick, cluttering someone’s inbox and leaving them overwhelmed. To cut down on this, consider using other tools like an IM service.
The Bottom Line
The bottom line is that you need to practice care and caution when sending emails to employees, who are already receiving so many on a daily basis. To help instill useful practices around emails in your workplace, we can place you with the PEO best suited for your organization.